When I first married Jeremiah, my mother had Verizon with me on the plan, but Jeremiah had Sprint. So I moved onto his plan and all was well until their customer service became terrible. We switched to Verizon and have been with them for about 6 years.
We’ve had a few issues now and then, but they’ve usually fixed it after a little bit of hassle. Take for instance, we lived in Florida in an area where Verizon had absolute ZERO cell service. That was all fine, and we dealt with it, until we were outside, I had an incident & he tried to call 911 on his cell phone. Call DROPPED. He called Verizon, furious, and after a bit of back and forth, they moved us onto an Alltel (whom they were in the midst of acquiring) plan. Verizon and Alltel were merging at the time and they hadn’t taken over all the towers yet. However, there was actually an Alltel tower right by our house.
So they moved us onto the new plan, we had cell service, all was well again. Then we had some issues last year where they issued us about 8 refurbished cell phones in a row that didn’t work, STRAIGHT OUT OF THE BOX. We both went about a month without working phones. In the end, all we wanted was what we paid for. We never asked for anything except what our plan promised, and in the end I think they gave us a month of cell service free. It was super hectic.
Now, a year after that last incident, we face being forced to change our plans, or pay full price for new phones (which would be $500-600 if we got the phones we wanted). The second option is ridiculous and out of the question.. we pay them enough money every month, we’re not also paying them over $1,000 for our phones.
So that leaves us with two options;
One, change our family plan from our unlimited data to one with a fixed data allowance, for WAY MORE MONEY, or -
Two, switch providers, get double the data that Verizon offers, with more minutes and unlimited mobile to mobile calling & texting, for LESS MONEY.
It looks like the second option is going to be the best for us. I hate the idea of leaving Verizon, because we’ve had them for so long and I like to think we’re valued customers or some B.S. like that. After all, over the past 6 years, with our monthly dues and cell phone upgrades every 2ish years, we’ve spent over $12,000 with them (Holy crap, when you type that out you kind of realize how absolutely insane that is..). But it looks like we’ll be moving on. Cell phones are so effing expensive, and we’re lucky to be able to afford to have decent phones, even if we don’t keep up with the latest and greatest.. but we really have to be smart with our money regardless, and spending more money for less service? That’s just stupid..